Judy Pinchin Clayton Real Estate

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Judy Pinchin

Customer Service

Well I am sure we have all wonder what has happened to customer service, did we ever have it, is there some company or store that you have had great customer service with, you can probably remember the ones where the service was not so good. One of my pet peeves is when you are in a service store, or any place where you expect customer service, and you are waiting at the counter, employees usually look at you but no one wants to acknowledge you. A simple “has anyone helped you”, or “someone will be right with you”, they just look at you, ignore you and go about their business, perhaps it is not in their job description, but a simple acknowledgment that they know you are there, would make you feel better. Then you have the stores that are always asking you if you found everything you were looking for, but when you say no they can’t help you find it either, but at least they are polite and are willing to try and help you, well sometimes. I was in a book store on the weekend, looking for a book for my dad for father’s day, and I wasn’t having much luck, now a few salespeople, well 2 asked if they could help me, but when I tried to explain what I thought I wanted to find, a non-fiction book, perhaps a biography, I didn’t get much assistance, but at least they asked, they just didn’t take it a step further. I did find what I was looking for eventually, on my own. Now just for clarification by customer service, I don’t mean the store that has the sales clerk, that pounces on you the moment you walk into a store, and then continues to follow you around and harass you. I am referring to employees that try to help you, when you want help, and acknowledge that they see you standing at the counter, when the person that is supposed to be at the counter is not there. You know the service, that makes you say, that was a helpful person, that was a knowledgeable person, I would use that service again, and I would come back to this store again. Would you use the same Real Estate Agent again, were they helpful, were they knowledgeable, did they do everything they said they were going to do, and more, was it the best experience you could hope for, did you sell you home or buy a new home and say thank you, you made what could have been the most stressful experience in my life, enjoyable, and you did a wonderful job, great customer service. I would use your services again. If not, WHY, with all the choices out there, why just settle for poor customer service, at Buy and Sell Right Realty, customer service is our top priority, and our easy exit listing agreement is just one of our ways to say if you are not happy for any reason,(we are totally confident that you will be happy)you can shop elsewhere. Buy and Sell Right, the Right way to sell Real Estate.

Published Tuesday, June 10, 2008 2:11 PM by Judy Pinchin

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